F.A.Q

1. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other digital payment methods like PayPal, Apple Pay, and Google Pay.

2. How long does shipping take, and what are the shipping options?

Shipping times vary depending on the destination and the shipping method selected at checkout. Standard shipping usually takes 7-10 business days.

3. What is your return and refund policy?

If you’re not satisfied with your purchase, you may contact us via email Info@kittyfountains.com. Our support team will contact you back within 1-2 business days.

4. How can I track my order?

 Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s site.

5. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. Provide a photo of the item and your order number, and we’ll assist with a replacement or refund.

6. Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

7. How can I contact customer support?

Our customer support team is available via email, live chat, or phone during business hours. Please check our Contact Us page for details.

8. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive discounts and promotions. We also post special offers on our social media channels.

9. Are my payment details secure?

Yes, we use secure, encrypted payment processing to protect your information. Your payment details are never stored on our servers, ensuring maximum security.